Terms and Conditions

Welcome to SDKare LLC (“Company,” “we,” “our,” “us”). By accessing or using our website (“Site”) or services (“Services”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our Site or Services.

1. Use of the Site and Services

1.1 You must be at least 18 years old to use our Services.

1.2 The Services provided are for personal, non-commercial use unless otherwise stated.

1.3 You agree not to:

  • Use the Site or Services for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Transmit viruses, malware, or harmful code.

2. Medical Disclaimer

2.1 SDKare LLC is a telemedicine service provider. While we strive to provide accurate and timely information, our Services are not a substitute for in-person medical care in emergency situations.

2.2 Always consult your primary healthcare provider for urgent or life-threatening conditions.

3. Payment and Refunds

3.1 All fees for our Services must be paid in full at the time of booking unless otherwise specified.

3.2 Refunds are only issued under specific circumstances as determined by our Refund Policy.

3.3 By making a payment, you agree to our pricing and billing terms.

4. User Responsibilities

4.1 You are responsible for providing accurate, complete, and up-to-date information when using our Services.

4.2 Failure to provide accurate information may result in the termination of your use of our Services.

5. Intellectual Property

5.1 All content on the Site, including text, images, logos, and software, is the property of SDKare LLC or its licensors and is protected by copyright and trademark laws.

5.2 You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

6. Limitation of Liability

6.1 SDKare LLC is not liable for any indirect, incidental, or consequential damages arising out of your use of our Services.

6.2 Our liability is limited to the amount you paid for the Services.

7. Changes to Terms

7.1 We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site.

7.2 Continued use of the Site or Services after changes signifies acceptance of the updated Terms.

8. Governing Law

8.1 These Terms are governed by the laws designated within each state of our practice, without regard to its conflict of law principles.

9. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: contact.support@sdkare.com
  • Phone: +1 520-800-6043

Refund Policy

At SDKare, we aim to provide quality, safe, and affordable care to our clients

1. Refund After Service

Clients are not eligible for a refund after the service has been delivered. In short, once the appointment or medical consultation with your provider has taken place, you will not be eligible to obtain a refund of your service fee.

2. Cancellation and Refund

You may be eligible for a full refund if the appointment is canceled 24 hours before the scheduled date and time. However, any appointment cancellation less than 24 hours before the appointment date and time shall be subject to the late-cancellation / no-show fee of $25. The fee shall be deducted from the service charges, and the remaining amount may be refunded to your bank account.

To help us provide better service to all our patients, we ask that the refund requests must be sent to us by email.